Do you charge a call out fee?
No we do not charge a call out fee. We have a minimum labour charge which is only charged when work is commenced.
I'm locked out! How quickly can you get to me?
We aim to arrive at all emergency situation between 15mins to 1 hour. However you will be given a more accurate ETA on calling 0800 880 3308
How long will is take for the lock to be opened?
A standard rim cylinder (Yale lock) generally doesn't take longer than 15mins in the worst case scenario. It can however be opened within a matter seconds depending on the quality of the lock. A 5 lever British Standard mortice deadlock is a high security lock and is therefore alot more challenging and will need more time and patience.
What should I do in the event of a burglary?
It is advisable that all locks in the premises are changed, as burglars are known to pick up spare keys that they see lying around, that you may have not noticed were missing .
Will they have the parts on the van?
Our locksmiths carry a comprehensive range of locks and associated security parts on well stocked vans.
What guarantee do I get?
All parts and labour are guaranteed for 12 months.
Can I get a receipt?
You will receive a VAT receipt on completion.
Do your locks conform to British Standard?
We fit locks that do conform to British Standard. Please stipulate this with the locksmith on site.
How can I pay?
We accept cash, Cheque or credit / debit cards. We do not accept American Express.